May 25, 2016
I've been training so much and talking so much about training, I'm "trainered" out. I have my outdoor cooking area on my mind and I'm excited about the holiday weekend, so I'm talking about my personal life in this episode.
Last weekend for brunch I cooked calliflower and then mashed it with eggs and breadcrumbs to...
May 17, 2016
This week focus on your intentions when you write email. Consider the times when you hide behind email to avoid dealing with people face-to-face. Watch for times when your emotions hijack your writing skills.
Listen and learn about ten common mistakes I've observed in work emails which can stir up low level to heated...
May 10, 2016
Listen as my training participants role play 8 techniques for defusing tension:
1. Thank the person
2. Use empathy
3. Apologize appropriately without blame
4. Confirm understanding
5. Assure and establish accountability
6. Use selective agreement to build rapport
7. Set limits if needed
8. Close with forward-looking...
May 3, 2016
I coach supervisors, managers, and front line employees who want to work in their highest potential. As a trainer who trains trainers, I also invite you to subscribe if you are developing your professional training career.
Does your role include responsibility for employee performance discussions? If so, those...