Nov 15, 2017
If you facilitate meetings, it's important to know when meetings are necessary and practice excellent facilitation skills. Listen to hear some of the personality types that rob value from your meetings and how you can control these behaviors and steer employees toward quality contribution.
Get Catherine Goggia’s...
Nov 9, 2017
Be sure to catch Episode 114 if you haven't heard Negotiation Skills 1 yet.
In this episode I review some of the elements of the negotiation blue print I created for my negotiation skills training. This is the sound track for a lunch and learn session I facilitated for a work team that included several sales...
Nov 8, 2017
When coworkers hold a position instead of identifying their own needs and the other person's needs, conflict is likely to escalate because 1) someone won't get their needs met and 2) at least one person is likely to feel as if he/she was not heard, understood, or supported.
A lack of effective negotiation skills...
Nov 2, 2017
This episode is focused on listening skills because they are central to your personal and social competencies.
Connect with People – Look like you are listening!
Listening is more than “not talking”
One of the biggest blockers to effective listening is the limited belief that people don’t have anything of...
Oct 26, 2017
If you are in a leadership role, it's your job to set performance expectations, coach to those expectations, and hold employees accountable to job standards.
If you are an individual contributor, it's your job to understand performance expectations, request the training or support you need to meet those expectations,...