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Relatable Leader


My focus is training supervisors and managers, or front line employees who have the goal to promote to leadership some day. The time to start behaving like a leader is before you fill a leadership position.  The information, tools, and resources shared in this podcast are designed to help you reach your highest potential in your career. Listen to determine your path from job, to career, to passion - and evolve your leadership skill set by applying the information and tools in this podcast. 

This is your behind the scenes access to coaching that supports your success. Thousands of participants have already benefited from Catherine Goggia's unique delivery of practical information and humorous style. This is not fancy trainer talk: this is down-to-earth outreach based on real-life work place experiences. 

I taught college level Business Communication and Employee Readiness courses for 15 years. I've been a professional trainer for more than 25 years. Employees and students tell me my courses change their lives for the better, and my evaluations consistently rate me as an engaged and motivational speaker. I decided to produce a podcast in the effort to support a broader audience of people in higher levels of job satisfaction and productivity, as well as encourage people to find jobs for which they are a good fit.

Catherine Goggia holds international training certifications with Achieve Global and Development Dimensions International. She has also earned degrees in Communication and English. 

Please and Thank you for *RATE & REVIEW* on iTunes and Stitcher – your review might inspire someone else to listen and receive the assist they need to be more successful in their job!

Get Catherine Goggia’s book, “LIVE IT! Mastering Positive Attitude Habits, 15 Practical Tips for Managing Your Mindset,” on Amazon:

https://www.amazon.com/LIVE-Mastering-Positive-Attitude-Habits/dp/1534666923/ref=sr_1_1?s=books&ie=UTF8&qid=1491232688&sr=1-1&keywords=catherine+goggia+attitude

Does your role include responsibility for employee performance discussions? If so, those conversations just go a lot easier for you! Go to the Relatable Leaders website and send me your email request for the Performance Management Worksheet, a discussion tool that organizes all the key points of these important conversations.

Relatable Leader Website

To learn more about Catherine’s projects outside of her focus on leadership resources, see her website:

http://www.catherinegoggia.com/

All proceeds from Catherine's color book, "When I Think About How I Feel," are donated to the Boys & Girls Clubs of the North Valley in the Chico, California area. 

If you know anyone getting ready to start college, or even at a crossroads in life trying to put things back together in a positive way, I encourage you to give them my book, From Average Student to Academic Rock Star! This is my foundational college orientation available on Amazon in paperback. Set up like a workbook with action steps, this information has helped thousands of people get their goals on track. Some readers are purchasing it as a gift, and then deciding to keep it for themselves because of the life lessons addressed in the book.  Check it out on Amazon!

From Average Student to Academic Rock Star!

If you use a technique from the podcast or find any information especially useful, please jump on over to my website at relatableleader.com and you can email me or post your feedback on twitter CatherineGoggia@goggia

#relatableleader

For additional information and tools to support your success, go to my website:

http://www.relatableleader.com/

Advance your job skills: schedule Individual Coaching Sessions with Catherine!

Purchase Books, Subscribe to Blog, Stay Connected!   

Connect with me on LinkedIn:

https://www.linkedin.com/in/catherine-goggia-771408ab/

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https://www.facebook.com/interpersonalevolution/

and join our friends group:

https://www.facebook.com/catherinegoggiabutte

Apr 26, 2017

I am fortunate to lead a double life. I have pursued a corporate training career and spend several hours every week in an academic setting. When I'm not working, I get grounded and renew my energy by living in nature with a focus on quiet and creative time to myself. The introduction to this episode is about our on-the-grid and off-the-grid choices. 

This podcast is sponsored by my book, “LIVE IT! Mastering Positive Attitude Habits, 15 Tips For Managing Your Mindset.” Those tips include Practice Tenacity and Be Resourceful, both of which have been central to my career. Get the book on Amazon and start working on those action assignments today, moving closer and closer to your goals through small wins every day! Get the book here:

https://www.amazon.com/LIVE-Mastering-Positive-Attitude-Habits/dp/1534666923/ref=sr_1_1?ie=UTF8&qid=1493224373&sr=8-1&keywords=catherine+goggia+attitude

Things have been busy on the training front. My workshop, “Working Productively with Challenging People,” had an overflow list of participants register, so we added a second session. In the workshop I provide a rating sheet I refer to as Myers Briggs lite, and once participants complete the rating sheet, I provide an answer key with specific tips for how to flex to other styles. Other styles often correlate to the people that are challenging to you. Turns out it was a popular subject for others as well. I noticed Oprah’s magazine ran an article last week written by M. J. Ryan, also about working with difficult people. He offers five tips on the subject:

  1. Don’t push buttons that don’t need to be pushed. Exactly! One of my training participants let me know he’s been thinking a lot about one of my rules for reducing conflict: if no good will come of it, don’t do it or say it! I understand the need to tell people what we think, but if you say it THAT way…you know what way I’m talking about…no good will come of it. People tell me, “But I was RIGHT!” Yes, you were right, and now you are alone or fired, so was it worth it? Learn how to get your point across without pushing people’s buttons.

 

  1. Presume goodwill. This can be tough when people have a proven track record of being self-serving jerks. In my working with challenging people workshop, I talk about the importance of opening the possibility for people to be different. If your voice, word choice, and body language predict the actions of a self-serving jerk or apathetic coworker, then that’s what will be reflected back to you. If you put up your defenses prepared for an attack of some type, the other person will feel that and likely respond accordingly. If you believe someone is out to get you, that’s what you will see. SOMEONE has to break the cycle. If you have the emotional maturity to modify your behaviors to open up the possibility of a different way of being – of interacting – then MAYBE the other person’s goodwill will shine through. Maybe not. But you can end the work day knowing you changed your behaviors to give the other person an option to meet you in that place.

 

  1. Remember your intention. Yep. Knowing your intention and communicating in a way that accurately represents your intention is central to my communication series. What words most closely represent your intended meaning? What tone of voice and facial expression can you demonstrate to match your words? In my experience, it takes a lot of discipline to maintain focus on your intention when the other person seems oblivious or ignores what you are saying completely. Since all we can control is our own behaviors, sometimes your only win in these situations is knowing you did your best with a difficult coworker. But every now and then, the person will hear and see your intentions and they will make the effort to change their behaviors too. That’s fantastic, so rewarding, even if the outcome is not exactly what you were hoping for. In this way you are training your coworkers, no matter what role you fill.

 

  1. Argue for their side. Hummm, interesting. That’s not a tip I typically recommend, so it got my attention. I recommend trying to see the situation from the other person’s point of view, but this tip takes it to the next level. In the typical situations clients describe to me, arguing the other point of view might sound like this:

 

  1. “I think one could argue that you don’t have time to do this correctly in addition to all the other things people in your role are expected to do. Since Mary is able to meet the requirements of this role, I took a deeper look into her work history. I noticed she had five years’ experience at so and so company doing such and such type of work. Maybe, for future hires, we need to modify our post and require five years’ experience doing this type of work. What do you think?....How can we support your success in this role? I’m wondering if we owe it to you to provide additional training in the area where you are struggling – what do you think?”
  2. Another example: “You’re right, it seems like they don’t care about us. I think there is a clear expectation of people being hired who can do their jobs and problem solve when challenges arise. It seems like they expect us to handle our jobs without them having to check in with us to find out what is going on and how it affects us. Tell me about your previous work experiences – have you had leadership that checked in with you the way you think they should? If so, where was it? What kind of work were you doing?”

I’m going to keep thinking about M.J. Ryan’s tip to argue for the other side, and look for opportunities to practice it. If I have positive results using this technique, I’ll let you know.

  1. I’m going to modify the language on this tip to match the content from my training. This is what I say: “You’re always having an impact. The question is, does the impact you are actually having match the impact you want or hope to have?” One of the biggest interpersonal struggles I observe in people is they don’t pay attention to the impact of their actions. They offend, insult, demean, hurt, or confuse others, and they remain clueless. Then they wonder why they never get promoted or why they feel left out. Because it’s challenging to work with you! Pay attention and figure it out! It sounds basic, but it doesn’t come naturally to many: think before you talk. Think before you act. Identify your goal and communicate in a way that supports your goal. Focus more on contributing to your work team than taking from your work team. How can you collaborate instead of constantly focusing on how everything impacts YOU? I think front line workers naturally focus on how most things impact them. In leadership, we must focus on a tiered perspective: how does everything impact our customers? How does this impact our organization? How does this impact my team?

Remember, we want people to judge us based on our intentions. However, we are instead judged by what we are actually saying and doing.

Above average: be the person who considers a person’s intentions, even while judging their behaviors.

May I invite you to please go to my website, Relatableleader.com and click on the link at the top of the page to complete the 10-question conflict survey?  I’m collecting data for my next book and I appreciate your contribution to this effort. Thank you!

I provide information and tools so you can work increase your job satisfaction and productivity levels. Get my book, "LIVE IT! Mastering Positive Attitude Habits," to move closer to your goals through small wins every day. Get started, get the book!

https://www.amazon.com/LIVE-Mastering-Positive-Attitude-Habits/dp/1534666923/ref=sr_1_1?ie=UTF8&qid=1493224373&sr=8-1&keywords=catherine+goggia+attitude

#realatableleader